Product Return Policy

Hoggan Scientific, LLC., has a 15-day, credit only return policy.

• New equipment may only be returned for credit within 15 days of receiving equipment.
• No returns will be accepted on software.
• No monetary refunds will be issued.
• Hoggan Scientific charges a 25% restocking fee for items returned for credit within 15 days, subject to items are returned in new condition and original packaging.
• A Return Merchandise Authorization (RMA) number must be obtained from Hoggan Scientific customer service department prior to returning any product.  To request RMA number, please complete the Online Return Request form on this page and submit.  An RMA number will then be issued for the equipment.
• The RMA number must be included with the return shipment.
• Return freight expense is the responsibility of the customer.
• Upon receipt of the authorized return, once the equipment has been inspected, and has been found to be unused, and in new condition, the company will issue a credit for the original invoice on the equipment, less shipping and handling expenses, and restocking fee.

Hoggan Scientific reserves the right to refuse or to return-collect any equipment sent back without prior authorization from our customer service department.

Product Repair Policy

Products may not be returned, and will not be received without prior authorization by Hoggan Scientific, LLC and a Return Merchandise Authorization number (RMA) issued by customer service. Your Return Merchandise Authorization number is good for 30 days. Address the shipment to:

Hoggan Scientific, LLC
3653 West 1987 South
Salt Lake City, UT 84104

Please list Return Merchandise Authorization Number (RMA) on outside of shipping box, shipping label and any correspondence included with the product. Product(s) should be packaged well, insured for full value, and shipping cost paid for.